Your Privacy Is Our Commitment

1 Introduction & Scope

ebaje is a premium online gaming platform in Bangladesh. We place the highest importance on the security of our users' personal information. This privacy policy explains what information we collect, how it is used, how long it is retained, and what measures we take to protect your data.

This policy applies to the ebaje website, mobile platform, and all related services. When you register, log in, or use any of our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

We may update this policy from time to time. We will notify you appropriately of any significant changes.

2 Information We Collect

ebaje collects only the information necessary to provide our services. We collect the following types of information:

2.1 Information You Provide Directly

• Name, email address, and mobile number
• Date of birth (for age verification — only users aged 21 and above may register)
• Residential address
• Payment-related information (bKash, Nagad, Rocket, or Upay account details — for transaction processing only)
• Government-issued identity document details (when identity verification is required)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Logs of your activity on the platform (gaming history, transaction records)
• Information obtained from cookies and similar tracking technologies
• Session information and usage patterns

2.3 Information Received from Third Parties

We may receive a limited amount of information from trusted third-party service providers for the purposes of identity verification, fraud prevention, and payment processing. These third parties are bound by their own privacy policies.

3 Purpose of Data Use

ebaje uses the information collected only for the following legitimate purposes:

• Account management: Creating, maintaining, and securing your account.
• Service delivery: Effectively providing gaming, betting, and casino services.
• Financial transactions: Processing secure deposits and withdrawals using Bangladesh's popular mobile payment methods (bKash, Nagad, Rocket, Upay).
• Customer support: Helping you with your questions and issues.
• Security assurance: Preventing fraud, money laundering, and other illegal activities.
• Age verification: Ensuring that only individuals aged 21 or above use the platform.
• Responsible gaming: Monitoring user play patterns and providing support when needed.
• Platform improvement: Analyzing the user experience to improve the quality of the platform.
• Legal compliance: Maintaining compliance with applicable laws and regulations.

We do not sell your information or share it with third parties for advertising purposes.

4 Data Storage & Protection

ebaje follows industry-standard technologies and practices to ensure the security of your information.

4.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
• Sensitive data (such as payment information) is stored using advanced encryption methods.
• Firewalls and security protocols are maintained to prevent unauthorized access.
• Regular security audits and vulnerability assessments are conducted.

4.2 Organizational Security Measures

• Only authorized staff are granted access to user data on a need-to-know basis.
• All staff are bound by confidentiality agreements.
• Staff receive regular training on data protection.

4.3 Retention Period

We retain your information only for as long as it is necessary or legally required. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.

5 Data Disclosure & Third Parties

ebaje does not disclose your personal information to third parties, except in the following limited circumstances:

5.1 Service Provider Partners

We may share limited information with trusted third-party service providers who assist in our operations. This includes payment processing services (mobile wallet providers such as bKash, Nagad, Rocket, Upay), identity verification services, and technology service providers. All such partners operate under strict confidentiality obligations.

5.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi — may receive the minimum information necessary to ensure fair play. This information is governed by their own privacy policies.

5.3 Legal Obligations

We may be legally required to disclose information in response to court orders, legal proceedings, or valid requests from competent authorities. Information may also be disclosed in urgent situations related to fraud prevention or security.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will notify you in advance, and the new controller will be required to provide equivalent protections under this privacy policy.

6 Cookie Policy

The ebaje platform uses cookies and similar technologies to enhance the user experience.

6.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the platform. They are used to manage sessions, maintain login status, and ensure security.
• Performance cookies: Help measure and analyze platform performance. This information is collected in aggregated and anonymous form.
• Functionality cookies: Used to remember your preferred language, settings, and other personalized preferences.

6.2 Cookie Controls

You can control or reject cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7 Your Rights

As an ebaje user, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request deletion of your information (subject to legal obligations).
• Right to object: You may object to the processing of your information for specific purposes.
• Right to portability: You may receive your information in a structured format.
• Withdrawal of consent: You may withdraw your consent to data processing based on consent at any time.

To exercise these rights, please contact our support team. We will process your request in a timely manner.

8 Protection of Minors

ebaje is a responsible gaming platform. Our services are strictly for individuals aged 21 and above only. We do not knowingly collect any information from minors.

If we become aware that information from a minor has entered our system, that information will be deleted immediately and the associated account will be closed.

If parents or guardians believe their underage child is using our platform, please contact us immediately.

9 International Data Transfers

Some of our service provider partners may be located outside Bangladesh. In such cases, international data transfers may occur. We ensure that these transfers are conducted under strict contractual protections and that your information is adequately protected in the destination country.

For international transfers, we apply industry-standard legal agreements and technical safeguards to ensure your information remains protected at all times.

10 Policy Changes

ebaje reserves the right to change or update this privacy policy from time to time. For any significant changes, we will:

• Display a clear notice on the platform.
• Notify you at your registered email address.
• Inform you a reasonable time before the updated policy takes effect.

Continued use of the platform after any changes will be considered your acceptance of the updated privacy policy. We recommend that you review this page regularly.

11 Contact Us

For any questions, concerns, or requests regarding this privacy policy, please get in touch with us. ebaje's support team is available 24 hours a day, 7 days a week.

You can also read our other policies: Terms & Conditions and Responsible Gaming pages for more details.