ebaje Terms & Conditions
Please read these terms carefully before using the ebaje platform — they define your rights and responsibilities.
Introduction & Acceptance
These Terms & Conditions ("Terms") apply to the use of the ebaje platform ("Platform" or "Site") and all its services. When you register an account on ebaje, log in, or use any gaming service, you automatically agree to these Terms.
If you do not agree with any part of these Terms, please refrain from using the platform. For any questions, contact our support team.
Definitions
The following terms used in these Terms & Conditions carry specific meanings:
- "Platform" — The ebaje website and all associated services.
- "User" / "You" — Any person registered on or browsing the platform.
- "Account" — A user's personal gaming profile.
- "Balance" — Real money or bonus funds held in an account.
- "Bonus" — Additional balance granted for promotional purposes.
- "Wagering Requirement" — The amount that must be wagered before bonus funds can be withdrawn.
Account Registration & Eligibility
2.1 — Age & Identity Verification
To open an account on ebaje, you must be at least 21 years old. You are required to provide accurate and up-to-date information at registration. The platform may request proof of identity or address at any time. Providing false information may result in account termination and forfeiture of any accumulated balance.
2.2 — One Account Policy
Each individual may hold only one account. Attempting to create multiple accounts from the same device, IP address, or payment method is strictly prohibited. If multiple accounts are detected, all will be closed and any associated bonuses will be cancelled.
2.3 — Account Security
Keeping your login credentials (username and password) confidential is entirely your responsibility. Any unauthorised use of your account must be reported to our support team immediately. Allowing third parties to use your account is not permitted.
Deposits & Withdrawals
3.1 — Accepted Payment Methods
ebaje currently supports deposits and withdrawals via the following mobile banking methods: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is ৳100 for each method.
3.2 — Withdrawal Conditions
The minimum withdrawal amount is ৳1,000. Withdrawal requests are typically processed within 5 to 30 minutes. All active wagering requirements must be met before a withdrawal can be made. The platform reserves the right to place withdrawals on hold for accounts that have not been fully verified.
3.3 — Deposit Security
All financial transactions are secured via SSL encryption. Deposits are returned only through the same method used to make the original deposit. If money laundering or fraudulent activity is suspected, a transaction may be suspended pending investigation.
Bonuses & Promotional Offers
4.1 — Wagering Requirements
The wagering requirement is calculated on the bonus amount only, not on the combined total of deposit and bonus. For example: ৳1,500 bonus × 25 = ৳37,500 must be wagered before the bonus can be withdrawn.
4.2 — General Bonus Terms
- Each bonus offer may have its own validity period and conditions.
- Winnings generated from a bonus must meet the specified wagering requirement before they can be withdrawn.
- Claiming multiple bonuses from the same household or device is not permitted.
- In cases of promotional offer abuse, the bonus may be cancelled and the account may be suspended.
- ebaje reserves the right to modify or withdraw any promotional offer at any time.
Gaming Rules
5.1 — Fair Play Policy
ebaje is committed to the fair play principle. All game outcomes are determined by an independent Random Number Generator (RNG). No game outcome can be predetermined or manipulated. If a technical error or system issue produces an abnormal game result, the affected bet will be considered void.
5.2 — Prohibited Activities
The following activities are strictly prohibited:
- Playing games using bots, automated software, or artificial intelligence.
- Exploiting system vulnerabilities or technical errors.
- Colluding with other players to influence game outcomes.
- Threatening or harassing other users.
- Using stolen identity or payment information.
5.3 — Bet Limits
Specific minimum and maximum bet limits apply to each game or market. These limits are clearly stated in the game lobby. Additional bet limits may apply when playing with bonus balance. ebaje reserves the right to adjust bet limits for any user.
VIP Program & Rewards
6.1 — VIP Tiers
ebaje's VIP program has three tiers. Users can advance to a higher tier based on their regular gaming activity:
- Bronze: Weekly cashback up to 0.5%.
- Silver: Weekly cashback up to 1.0%.
- Gold: Weekly cashback up to 1.5%.
6.2 — Cashback Terms
Cashback is calculated on a weekly basis and credited to the account within a set timeframe each week. ebaje reserves the right to change the cashback calculation method and schedule. Separate wagering requirements may apply to cashback.
Responsible Gaming
7.1 — Setting Limits
Users can set their own deposit limits, bet limits, and session time limits. These limits take effect immediately upon activation and also take immediate effect when reduced. Requests to increase limits will take effect after a specified delay.
7.2 — Self-Exclusion
If you wish to take a break from the platform for a set period or permanently, please use the Self-Exclusion feature. Once this feature is activated, it will not be possible to log in to the account. Attempting to open a new account during a self-exclusion period is prohibited. For more details, visit our Responsible Gaming page.
Privacy & Data Protection
8.1 — Data Collection
ebaje collects users' personal information (name, address, payment details) solely for the purposes of providing services, verifying identity, and meeting applicable legal obligations. Full details on data collection and use can be found on our Privacy Policy page.
8.2 — Data Security
All data is protected by SSL/TLS encryption. Payment information is not stored on our servers — it is sent directly to the payment processor. In the event of a data breach, we will notify the affected users in accordance with applicable law.
Intellectual Property & Copyright
All content on the ebaje platform — logos, designs, software, text, and game elements — is the intellectual property of us or our respective licensors. Reproduction, distribution, or modification of any of these materials without explicit written permission is prohibited. Game content is the property of the respective game developers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft).
Limitation of Liability
10.1 — Platform Responsibility
ebaje does not guarantee uninterrupted service. Temporary disruptions may occur due to maintenance, technical issues, or third-party service failures. If a technical error produces an abnormal outcome, the affected bet will be considered void and the staked amount will be refunded.
10.2 — Gambling-Related Risk
Online gaming carries financial risk. It is advised not to wager more than you can afford to lose. ebaje will not be held responsible for any gaming-related financial losses incurred by any user. Responsible gaming is our primary priority.
Account Suspension & Termination
11.1 — ebaje's Right to Act
ebaje reserves the right to suspend or permanently terminate an account without notice in the following circumstances:
- Violation of any clause of these Terms.
- Evidence of fraudulent activity.
- Suspicion of money laundering or illegal financial activity.
- Providing false identity or payment information.
- Attempting to access from a restricted region.
11.2 — User Request to Close Account
You may close your account at any time. To do so, email [email protected] or notify our team via live chat. Any remaining balance (real money) can be withdrawn before the account is closed, but any unfulfilled bonuses will be considered void.
Changes to Terms & Notices
ebaje may revise these Terms from time to time. For significant changes, affected users will be notified in advance via their registered email or through the platform. Continued use of the platform after any changes means you have accepted the revised Terms. The latest Terms will always be available on this page.
Dispute Resolution & Applicable Law
13.1 — Complaints Process
For any complaint or dispute, please contact our customer support team first. Our team is available 24/7 via live chat and email in both Bengali and English. Email: [email protected]. We always aim to resolve disputes through discussion.
13.2 — Dispute Resolution Process
If the matter cannot be resolved with the support team, it will be referred to an independent mediator. The parties involved in any dispute will first make every effort to reach a friendly resolution. Following this process is mandatory before proceeding to court.
Have a question?
If you have any questions or need clarification about these Terms, please contact our support team. We are available 24/7 to assist in both Bengali and English.
24/7 Live Chat — via the platform